Chat, Issues, and Messenger

Chat and Issues are two ways to do work. Messenger is where you notice questions, failures, reviews, and other items that need you.

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Start with Chat unless you need more structure

Chat is not a temporary inbox before “real” work. It can carry a task from the first request to the accepted result. Create or link an Issue only when the extra coordination helps.

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Keep the result in the place where the work happened

In Chat, the conversation keeps the request, Agent Runs, follow-ups, and final answer together. The files and links area separates:

• Outputs: files or links the Agent created
• Sources: material you or the project provided
• References: material the Agent cited or recommended

A link mentioned in a reply is not automatically an output. When an Issue owns the work, attach the result and review decision to that Issue.

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Use Messenger to find what needs you

Messenger gathers attention from across Rudder: Messenger points back to the source. It is not a second task board, and moving a conversation into a custom group does not change its owner, status, or reviewer.

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Control one conversation without changing the Agent

For each Chat, you can choose an Agent and, when supported, a model and thinking level. That choice applies to the conversation; it does not rewrite the Agent’s default configuration everywhere else. Use Fork when you want to explore a different direction without changing the original conversation. Use Side Chat for a focused question beside the main work.

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Ask about an exact part of a reply

Select text in an Agent response and choose Add to chat to quote that passage in your next message. Use this to say exactly what should change instead of copying an entire reply. After you send the message, the selected passage remains attached as context.

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If you send another message while the Agent is working

Rudder either queues the message as a follow-up or lets you steer the active run when the runtime supports it. The editor shows which action will happen. Use Stop when the current direction is no longer useful.